Salon and Spa Management Modules

Salon and Spa Management Modules

R2275 per module
5% less with the purchase of 4 modules (R8645)

Designed to give salon owners and managers the tools to grow a profitable and sustainable business. Select particular modules that suit your personal development. Enjoy 4 interactive panel discussions per semester with an industry expert on various relevant topics.

3 Weeks online theory training with supported lecture notes, video, additional reading material and online facilitator support.
Certificate of successful completion.
Enroll at any time.

* Optional: International CIDESCO membership examination after successful completion of all 8 modules (estimate R5000)

Salon and Spa Management Modules

Relevant To All Modules

Admission Requirements
The Salon and Spa Management Modules are open to anyone working in the Beauty and Spa industry.
– Please submit with your application: – Highest grade passed
– Industry experience evidence (CV)

Delivery
Synchronised and asynchronous learning takes place over 3 weeks of online learning. With your purchase of one or more modules, you have access to 4 interactive panel discussions per semester with an industry expert on various relevant topics. Receive your lessons in lecture notes, pre-recorded video material and complete an assignment after each lesson to receive a certificate of successful completion. Enroll at any time during the academic year.

Assessment
Assessments will be mainly assignment based, online assessments.

International Recognition
Students will be provided with the opportunity to enroll for the CIDESCO membership examination after successful completion of all 8 modules that form part of the Salon and Spa Management Course (estimate cost R5000). This examination comprises a multiple-choice paper and presentation of the Business plan.

BUSINESS PLANNING

Business Planning

You may have the inspiration to start your own Salon/Spa, or you might have already done so and seek growth opportunities that requires planning. During this module, we will be looking at how to launch your new Salon/Spa or how to grow your existing Salon/Spa.

What you will learn in this module:

  • How to create a vision for your Salon/Spa
  • How to create a strategy to achieve your vision
  • Link your vision to your mission and strategy
  • How to use the Business Model Canvas
  • How to create and use a 1-Page Strategic Plan (template)
  • How to perform a SWOT analysis and a Force Field Analysis
  • How to set SMART strategic goals aligned to your strategy
  • How to create a Business Plan for your Salon/Spa

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This module will provide you with the information and skills to be able to compile your own business plan.

Managing Finances

Managing Finances

Financial reports offer a wealth of insight that can streamline your Salon/Spa’s fiscal activities.

What you will learn in this module:

  • Improve your understanding of the key financial terms, concepts, processes and practices relevant to South African businesses
  • Analyse the various components of essential financial statements
  • Control the various stages of working capital
  • Improve your cash flow analysis
  • Learn how the finance team supports the business
  • Explain the four pillars of finance
  • Perform advanced financial ratio analysis
  • Evaluate the financial viability of selected projects
  • Prepare a budget
  • Understanding various financial principles

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This module will improve your understanding of key financial terms, concepts, processes and practices relevant to any South African business.

Leadership

Leadership

Globally, organisations of all sizes, across industries have said that Leadership Effectiveness is their #1 concern. Executives agree that it is critical that their new and/or recently promoted managers undergo leadership development to ensure the future success of their business. Almost 60% of managers say they have never received any training for their first and some not even for their current leadership role. First-level managers represents almost 40% of the leadership population, it is therefore critical to prepare managers to effectively lead others successfully.

What you will learn in this module:

  • Leaders’ responsibilities and impact on the vision and success of the business
  • How to improve your leadership style
  • Understand the impact of your leadership style on:
    – Productivity
    – Employee engagement
    – Employee morale
  • Understand the impact of leadership within a business on the culture of the business

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the necessary skills to develop your own leadership skills to be able to lead your business and your people, keeping your Salon/Spa on track towards success.

CUSTOMER SERVICES

CUSTOMER SERVICES

Customer service is not a department, for your Salon/Spa to deliver a great customer experience it must be a philosophy to be embraced by every team member in your Salon/Spa, from the CEO/owner to the most recently hired employee.

What you will learn in this module:

  • Customer Service Strategy and implementation
  • The Customer Journey and Customer Experience (CX)
  • Providing a Customer Experience (CX) that aligns with your business objectives, drive revenue and build your brand
  • The purpose and importance of your front office in your Customer Experience (CX) and your Customer Journey
  • Customer Feedback and how to utilise it to improve your service and revenue

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the knowledge and skills to deliver exceptional customer service in your salon/spa.

MARKETING

MARKETING

Anyone who wants their company to grow knows that they must consistently invest in marketing. Marketing can be seen as a set of processes put in place in order to create, deliver and communicate the significance of your company to the customer, while managing customer relationships in ways that would benefit the company and allow growth. A marketing strategy helps the company determine what to say, when to say, which platform to say it on and whom to say it to. Effective marketing provides companies with a competitive edge that will create a blueprint for success.

What you will learn in this module:

  • Your brand promise
  • Brand equity vs Brand value
  • How to align your brand to your:
    – Customer Journey
    – Your Brand Promise
    – How do you align your Brand Promise to your Company Values
    – How to enforce your brand via your Marketing, with an emphasis on social media
  • How to determine your target market
  • How to create Client Personas
  • How do I align this to my Branding & Marketing
  • The Marketing Mix (the 4 P’s)
  • Market Research

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the knowledge to develop your salon/spa’s marketing strategy to effectively create, deliver and communicate your salon/spa to the customer.

SALES

SALES

The goal of sales is to know your customers, reach out and build a relationship with them, and provide a solution that will benefit your customer. These efforts often lead to a sale, a satisfied customer, and revenue for your Salon/Spa.

What you will learn in this module:

  • Sales Techniques in a retail Salon/Spa environment
  • How to become a better salesperson
  • How to increase retail sales
  • Overcoming objections
  • The difference between hard sell and soft sell
  • How to sell product and services together
  • How to sell to the different Client Persona’s/Profiles
  • How your leadership profile influence how you sell
  • Customer Demand

Who should do this course?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the knowledge and skills to improve your salon/spa’s sales targets.

Operational management

Operational management

Operations management is the business function concerned with the administration of all business practices to maximise efficiency within your Salon/Spa. It involves planning, organising, and overseeing the Salon/Spa’s processes to balance revenues and costs and achieve the highest possible operating profit.

What you will learn in this module:

  • Standard Operating Procedures
    – Why is it important
    – What should it include
  • Beauty Salon and Spa Daily Routine (Process & Governance)
  • Beauty Salon and Spa Environmental Awareness
  • Treatment Menu and Recipes
  • Treatment Protocols
  • Analysing & Optimising bookings
  • Occupational Health & Safety
  • How to plan and improve you processes
  • Point of Sales
  • Procurement
  • Difference between Procurement and Purchasing
  • Negotiation
  • Stock Room Management & Stock Control

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the knowledge and skill to ensure the business successfully converts inputs such as materials, product, labour, and technology into outputs in an efficient and cost-effective manner.

HUMAN RESOURCE management

HUMAN RESOURCE management

Richard Branson said: “if you look after your employees, they will look after your clients”. The role of Human Resources in your business is to meet the needs of employees and the business to ensure that the investment in the human capital of the business gives a great return on investment.

What you will learn in this module:

  • Employee Journey
  • Employee Engagement
  • Talent Management
  • Recruitment
  • Interviewing methodologies
  • Job descriptions
  • Employment Contract
  • Probation Period
  • Performance Management
  • Disciplinary & Grievances
  • CCMA
  • HR Policies and Procedures

Who should do this module?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the knowledge and skill to effectively manage human resources in a salon/spa.

Other Courses

Salon and Spa Management Course

R14 500

Do you want to enhance your Salon and Spa Management Skills? Enroll now in our unique and practical programme designed for professionals who work in a spa or salon, as therapist, receptionist, supervisor or manager.

22 Weeks online theory training with supported lecture notes, video and additional reading material. Weekly interactive sessions facilitated by an industry expert.
Certificate of successful completion.
Course start date: 15 July 2021 & 24 January 2022.
* Optional: International CIDESCO membership examination after successful completion of the Salon and Spa Management Course (estimate R5000)

Manicure and Pedicure

Tuition fee R3 000 & Kit R2 950 = R5 950

Self-paced online theory module consisting of 30 Online Lessons, Lecture Notes and Video material. Online Support.
Theory module followed by a 2-day practical workshop to assess practical skills on a date and time arranged by the student according to a pre-set roster at either our Stellenbosch or Pretoria campuses.
Certificate of successful completion.
Flexible starting dates to be discussed upon acceptance of application.

Laser And Light Therapies Theory And Practical

R7 000

Self paced online theory module. Lecture notes. Video material. Online Support. Summative assessment includes a Portfolio of evidence. Hands-on practical sessions over 3-5 days with various Laser and Light therapy devices hosted at Stellenbosch and Pretoria campuses at a date determined based on need.
Certificate of successful completion.
Flexible starting dates to be discussed upon acceptance of application.

Laser And Light Therapies Theory

R1 900

Self paced online theory module. Lecture notes. Video material. Online Support.
Certificate of successful completion.
Flexible starting dates to be discussed upon acceptance of application.

Dermaplaning

R3 950 (includes kit)

Self-paced online theory modules followed by a 1-day practical training session and assessment at our Stellenbosch or Pretoria Campuses.
Full training kit included.
Certificate of successful completion.
Flexible starting dates to be discussed upon acceptance of application.

Microneedling

R5 500

Self-paced online theory modules followed by a 1-day practical training session and assessment at our Stellenbosch or Pretoria Campuses.
Full training kit included.
Certificate of successful completion.
Flexible starting dates to be discussed upon acceptance of application.