Salon and Spa Management

R15,000.00

22 Weeks. R15 000. Plus an estimated R4700 to complete the CIDESCO examination for international membership. Online Theory. Lecture notes. Video material . Online Support . Assignment brief . Certificate of successful completion. Intake in January and July annually.

SKU: SSM1 Category:

Salon and Spa Management Course

LEARN HOW TO MANAGE ALL ASPECTS WITHIN A SALON AND/OR SPA ENVIRONMENT

The course in Salon and Spa Management will provide you with a comprehensive understanding of how to manage all aspects within a salon and/or spa environment and provide you with the required information and skills to be able to efficiently and effectively operate in a business where fundamental basic managerial skills and techniques are required.

Who should do this course?
Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. An optional international CIDESCO membership examination will expand job opportunities abroad or on cruise ships.

Modules covered
Students are required to complete 7 compulsory modules:

Leadership

  • Situational Leadership
  • Leadership Styles
  • Dealing with Staff
  • Company Values
  • Team Building
  • Delegation
  • Priority Management
  • Setting Goals
  • Listening Skills
  • Understanding Expectations
  • Internal and External Training
  • Training Plan
  • Conflict handling
  • Team management
  • Communication
  • Performance Management
  • Negotiation SKILLS
  • Problem Solving
  • Conducting Meetings

Customer Service

  • Customer relations management (client journey)
  • Front Office
  • Mystery Guest
  • Handling and Managing Complaints
  • Consultation process
  • Customer Needs Analysis
  • Client/customer experience
  • Client Feedback
  • Net Promotor Score
  • VIP

Marketing

  • Introduction to Beauty and Spa Management
  • Beauty and Spa Management
  • History of spa’s
  • Hydrotherapy
  • The Four Cornerstones
  • Latest Technology
  • Beauty, Spa and Wellness Industry
  • Latest Industry Research
  • Beauty Salon and Spa Trends
  • Advertising Mediums/Social Media
  • Market Research and Analysis
  • Business Success versus Failure
  • Market Trends
  • Branding

Sales Techniques

  • Sales Techniques
  • Overcoming objections
  • How to sell
  • The differences between hard sell and soft sell
  • How to sell product and services together

Operational Management

  • Time Management
  • Analysing and Optimising Daily Bookings
  • Treatment Menu and Recipes
  • Beauty Salon and Spa Environmental Awareness
  • Water Management
  • Beauty Salon and Spa Daily Routine
  • Hygiene
  • Occupational Health and Safety
  • Value of Strict Control Measures
  • Distributor/Product House Support and Advice
  • Stock Counting
  • Stock Take Timing
  • Managing your Stock Room
  • Stock Control in the Treatment Room
  • Retail Stock
  • Professional Stock
  • Controlling Theft and Cross-Checking
  • Procurement
  • Negotiation
  • Planning and optimisation
  • Standard Operating Procedures
  • Treatment Protocols
  • Alignment between services and retail offering
  • Point of Sales

Human Resource Management

  • Employment Contracts
  • Laws, Rules and Regulations
  • CCMA
  • Recruitment – Screening and Selection
  • On Boarding
  • Exit Interviews
  • Performance Management
  • Policies and Procedures
  • Talent Management
  • Employee Journey
  • Grievance Handling
  • Disciplinary Action
  • Training

Managing Finances

  • Daily Financial Responsibilities
  • Petty Cash
  • Target Management and Incentive
  • Return on Investment
  • Delegation of Authority
  • Reporting
  • Control
  • Budget
  • Tax
  • Cash Flow
  • PAYE
  • Compensation and Reward
  • Financial Year End
  • Planning and Starting the Business Plan
  • The Key to Business Success
  • The Business Plan

Admission criteria
The course in Salon and Spa Management is open to anyone working in the Beauty and Spa industry, wishing to obtain a higher understanding of the management within the Beauty and Spa industry. No prior Beauty or Spa training is required.
Please submit with your application:
– Highest grade passed
– Industry experience evidence (CV)

Delivery
Asynchronous learning takes place over 22 weeks of online learning and starts in January and July annually (bi-annual intake). After successful completion of all 7 modules and the submission of a comprehensive Business Plan, a certificate of successful completion will be issued. Receive your lessons in lecture notes, pre-recorded video material and complete an assignment after each lesson. Video presentations of the practical work will be required to complete the course.

Assessment
Assessments will be mainly assignment based and online assessments followed by the presentation of a comprehensive Business Plan.

International Recognition
Students will be provided with the opportunity to enrol for the CIDESCO membership examination after successful completion of all modules. This examination comprises a multiple-choice paper and presentation of the Business plan.